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ITIL V2011 foundation DK

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Access Management

Availability Management

Capacity Management

Change Management

Configuration Management

Continual Service Improvement

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Financial Management

Incident Management

Information Security Management

IT Service Continuity Management

Knowledge Management

Organisation - generelt

Problem Management

Proces Management

Release and Deployment Management

Request fulfilment

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Service Catalogue Management

Service Level Management

Service Portfolio Management

Service Validation and Testing

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